Please find below our company policies regarding transactions, shipping and delivery, refunds, privacy and security.  Should you have any questions do get in touch via one of the usual methods – email or call +61 7 3378 1796.

Transaction currency is AUD (Australian Dollars).  All transactions are processed in AUD.

Shipping Costs
All prices displayed on this website will incur additional shipping costs as follows:

  • We charge a flat rate of AUD $15.00 regardless of quantity
  • Parcels exceeding 5kg will incur a charge over AUD $25.00 dependent on weight
  • We charge a flat rate of AUD $50.00 for every order regardless of quantity to orders to New Zealand

Delivery timeframe

  • Orders are dispatched on the day of order provided the items are in stock
  • All orders are express posted to ensure next day delivery
  • New Zealand orders are express posted; please allow 2 day turnaround

Shipping Destinations
Pacific Orthodontics Pty Ltd ships goods Australia wide and internationally to New Zealand, however at this time we do NOT accept international orders through our website, please contact us on +61 7 3378 1796 to enquire about a special order.

Shipping and Delivery Policy
We deliver products Australia wide using Australia Post and Fed Ex. Shipping costs for orders exceeding 5kg are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 1-2 business days depending on your location within Australia.

If for any reason we are unable to dispatch your order we will notify you within 2 business days.

Customer Service Policy
Pacific Orthodontics is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-5 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Pacific Orthodontics Pty Ltd accepts returns within 30 days of delivery however a 20% restocking fee may apply. Refunds are given under the circumstances the order was fulfilled incorrectly or stock is faulty, in which a replacement of the same or similar item will be offered.

Pacific Orthodontics Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that’s all. Pacific Orthodontics Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Pacific Orthodontics Pty Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

When purchasing from Pacific Orthodontics Pty Ltd your financial details are passed through a secure server provided by using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.  Card details are not hosted by Pacific Orthodontics after processing.  If you have any questions regarding our security policy, please contact our customer support centre